Store: Return Policy

Our returns policy

We understand that sometimes you may change your mind. 

If you don't want the item you have total of 30 days from the day or delivery or collection to return items.

Please inform us within 14 days of receiving your item(s), after notifying us you have a further 16 days to return it 

Any returned items must be unused and in perfect condition and in the original undamaged packaging, with all tags 

and ensure labels are still attached.

If you return your items within the 30 days, we’ll process a full refund for the product back to your original payment method.

Or, if collected from our store, the 30 days starts from the day the items were collected.

For hygiene and safety reasons this excludes any Food & Nutrition, Underwear, Socks and Washroom products.

Please ensure that you return it in a way that is suitable for that product, in the same way, it was delivered, for a refund it needs to be returned in a new condition, we can not refund anything that can not be put back into stock in the same way it was when we sent it. In most cases, we can not replace labels, tags, bespoke and barcoded packaging,  

If you can meet the above there is no need to wait for confirmation to return, just advise us it's on the way back. 

We want to help, in some cases, we can take your items if they are returned to us a little outside of the 30 days, please contact us first for a late returns authorisation and then we’ll issue you with a credit note instead of a refund to your original payment method. Sale and discounted items can not be returned after 30 days. We can not take any items that are not in perfect condition, including the undamaged packaging that came with that product.

Returns Procedure

To help us process returns as quickly as possible, please take note of the following points

Please drop us an email at: info@extremeadventureraces.co.uk

To avoid delays and confusion please do not advise returns information by any Social media, such as Facebook, Twitter, Instagram etc

Please ensure your Name and Order number are enclosed, without these it makes it difficult and sometimes impossible to identify who returned an item.

Please return to this address:

Running, Adventure & Outdoor Store

Returns

773 Spring Bank West

Hull

HU5 5BA

Important Suggestion:

The choice is yours, but for your protection, we strongly suggest that you use a carrier or postal service with a good tracking service, that does not have a reputation for losing or delayed deliveries, and ensure that sufficient Insurance is included if the item is lost or damaged. 

That gives YOU insurance if the item does not get delivered to us, whichever service you choose only the sender can make claims for wrongful or non-delivery.

It is unnecessary to send by Next Day or Special Delivery, we aim to process returns within 72 hours of receiving them. ( Monday to Friday, excluding Holidays )

Unfortunately, we are not able to refund an item that has not been returned to us or if it is lost or delivered to the wrong address.

We use Tracked 48 as it has a good tracking system, with a very high % success on deliveries to the correct location and is a better and more cost-effective service than most. 

As the cost of returns is your responsibility, there is normally no need for you to pay extra for next-day delivery, Trackled 48 can be arranged at any Post Office or can be done online at the Royal Mail website. In some cases, returns can be collected from you with tracking and suitable insurance for less than many other companies.

Products that came with free accessories or any other item.

Returns for any reason that had a promotional or free item that was originally supplied with the product you are returning must also be returned, and in the same unused condition as the main item, if that is not possible the value at the time of supply will be deducted from your refund. 

Faulty or Warranty claims:

This does not include damage, tears*, rips or wear and tear of any type, but only relates to the materials and manufacturing of the product.

*Unless it is a material fault. 

Please ensure that anything returned is clean, and fit to be handled by our team, for hygiene reasons we can't handle soiled or dirty goods 

Remember to check the pockets or pouches of anything returned before you send them to us.

Warranty lengths vary by manufacturer, please get in touch with us rather than the manufacturer, and we will handle and liaise on your behalf, photographs clearly showing the problem are a big help in seeing what the problem is, and help's with initial conversations with manufacturers. .

Please get in touch with us at info@extremeadventureraces.co.uk

Remember to advise us of your original order details, and photographs if possible.

We aim to process returns within 72 hours of receiving them, excluding weekends and holidays, refund time may vary depending on the type of card or payment method you use, or may vary depending on which bank you use, please check your method of payment before getting in touch.