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Return Policy and Procedures

Extreme Adventure Races aims to give the best possible service quick delivery and a simple online buying experience.

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COVID-19

Due to the current pandemic could you please notify us first via email that you are returning the item, see below for timescales. 

Once the item has been returned back to us, the item will then be left in a quarantine box for 48 hours,

this is in line with current Government guidance.

Our Returns Policy still applies, which is stated below.

Regards

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Once an item has been dispatched, we can no longer cancel the order

You can return any item for a refund as long as you advise us within 14 days of delivery.

after notifying us

This equates to at least 30 days from the date of despatch.  

Refunds can be up to 14 days from receiving the returned goods, but they are usually much quicker. 

As long as it is unused, in the original packaging, with all labels and tags intact. It needs to be exactly the same condition as when despatched. 

Please read the whole of our Return Policy and Procedures to make sure your items can be returned and any special requirements relating to your purchase.

You have a statutory duty to take reasonable care of the goods, so please ensure you do not damage the items and packaging, please ensure that anything returned to us in perfect condition. If reasonable care has not been taken when checking the purchase or when returning it to us, we reserve the right to refund you for less than the full amount by way of compensations either to repair the item or cover any loss.

All food products and nutritional product sales are final, and can not be returned. 

Where an item is defective because of a manufacturer issue, you can return it at any time within the warranty period subject to prior discussion. 

Some warranty claims may need manufacturers approval, damage, wear and tear are not covered under warranty 

We will provide a replacement and handle the return back to the manufacturer.

Please contact us before contacting the manufacturer, in most cases, they will refer you back to us anyway. With any claims, we will liaise with the manufacturer on your behalf.

Warranties cover manufacturing and material faults but do not cover wear and tear. 

The replacement will be the nearest available to the original, and if that is not available then a refund will be provided instead, at our discretion.

If the item returned under warranty is replaced, then the return of the item is at your cost. Where the returned item is for exchange, the return cost will be ours. 

Where the returned item is for exchange and the item has been correctly supplied, the return cost and the cost of sending you the new item is yours.

Where the returned item is for refund, the cost of all shipping will be deducted from the refund, including in cases where the shipping was free.

Except for faulty, incorrect, incorrectly described, or damaged goods, returns outside of the 14 day return period, we reserve the right not to offer a refund and may return the item to you at your cost.

This cost may be charged in advance of us returning it to you.

Any refunds made for returned items are for standard shipping only, we strongly recommend you use a tracked service, but additional costs for the Next day and more expensive courier returns process are at your cost,

As long as you have told us that you are returning your order within the 14-day period, you will be entitled to a full refund, excluding all delivery charges as long as you have told us that you are returning your order. Delivery charges are not refunded where only part of your order is being returned to us.

To return an item to Extreme Adventure Races, please do this:

Put the item in a box or large envelope, include the invoice, and let us know the details of why you are returning or exchanging it.

 

*** It is important that items are returned as new, with all tags and labels attached, and completely undamaged packaging, and returning the product in a manner suitable to the product, the same as it despatched. 

Please post to us at:

Extreme Adventure Races
773 Spring Bank West
Hull
East Yorkshire
HU5 5BA
United Kingdom

Tel +44 (0)1482 231288

info@adventureresources.co.uk

When we receive the item(s), we will either ship you the exchanged item or issue you a full refund for the goods returned.

We can only refund or replace goods that are received by us, we strongly suggest you use a service with tracking and suitable insurance.